Michelle Old
Relational Organisational Development Consultant | Facilitator | Trainer
Strengthening relationships. Creating better conversations. Enabling meaningful change.
Conversations That Create Change (CCC) is a relational organisational development consultancy helping organisations, teams and communities strengthen relationships, navigate complexity and create change together.
Through facilitation, co-production, participation, organisational and team development, training and creative engagement, I bring people together to explore different perspectives, strengthen collaboration and turn conversation into practical action.
A core part of my work is helping organisations strengthen how people relate and work together — building the trust, communication, behaviours and ways of working that enable people to collaborate, navigate challenge, make decisions and get things done together.
But relationships don't exist in isolation. The structures, systems, practices and culture around people can either support strong relationships or make them much harder to sustain.
That's why my work looks at both: the relationships themselves and the organisational conditions that shape them.
Because just as organisations need effective structures, systems and processes, they also need strong relational foundations — creating the conditions for people, teams and organisations to work well together and create meaningful, lasting change.
CCC can help when…
✦ Teams need to work better together — strengthening relationships, communication, trust, accountability and collaboration.
✦ Something isn't working beneath the surface — exploring the relational and organisational conditions that might be getting in the way.
✦ You're navigating change, complexity or uncertainty and need space to think, make sense of things and move forward together.
✦ You need to bring people together around strategy, culture, services or ways of working — turning different perspectives into shared direction and practical action.
✦ You want to strengthen participation, co-production or lived-experience influence — moving beyond consultation towards meaningful involvement and shared decision-making.
✦ You want to learn from what's happening — through participatory evaluation, reflection and collective sense-making.
✦ There's an important or difficult conversation that needs to happen — and skilled, independent facilitation would help.
✦ You want to build people's skills and confidence in facilitation, relational practice, participation, co-production or collaborative working.
My role is not to arrive with all the answers. It is to design and facilitate the conditions in which people can think well together, participate meaningfully and create ways forward that they have helped to shape.
Is there a conversation that matters? Let’s explore how CCC can help you have it.
Feel free to explore my About Me and Offerings pages, and I look forward to connecting to see how we might work together.
Michelle
Conversations That Create Change
Previous Partners & Testimonials
Caroline Hall, Access and Engagement Project Officer.
'Thank you very much for last night. It’s so great to see you in action; the way you listen to, engage and include everyone is magic! I learnt a lot from your session, both in the content and the way you delivered it .I really felt like you created a comfortable environment where everyone was honest and connections were made. There was also something powerful about it– it felt very safe and inclusive ‘
Vikki Thomas, Head of HR, Yorkshire Dales National Park Authority
"Michelle delivered a thoughtful and engaging workshop for our Equality, Diversity and Inclusion Working Group on the topic of attracting and retaining young people in the workforce. Her facilitation style was warm, inclusive and highly effective - creating a space where participants of all ages felt heard, valued and encouraged to share their experiences and ideas. Michelle structured the session with clarity and creativity, guiding us through both the strengths and challenges our organisation faces, while helping us to identify practical and innovative solutions we can build on. Her expertise brought real momentum to the discussion, and the quality of insight we gained in just 90 minutes was outstanding We would wholeheartedly recommend Michelle to any organisation looking to create meaningful dialogue and drive positive change."
Jennie Shrewsbury, Programme Lead, Good Practice Mentors
Michelle has helped our team build connection and develop a shared understanding of what we want to achieve. Her approach is considerate and compassionate, and she has been able to find a way to dig down into challenges and solutions in a way that feels completely tailored to us. I have really appreciated Michelle’s openness and honesty and her ability to connect with people on a truly human level. The support we received from Michelle helped us build trust as a team and gave us new practical tools we could try out in our work, after trying them out first in a safe and supportive environment"
Adam Muirhead, Director Of Youth Work at Trust for Developing Communities.
“I needed support to deliver a youth work training project – so glad I asked Miche! From start to finish, Miche’s professional understanding and principled approach meant she was quickly able to take control, building materials, coordinating learners and planning all logistics. We ended up with a brilliant programme and some extremely happy learners. I have no hesitation in recommending you work with Miche – in fact, I suggest you do!”